At Hair Bala, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your products purchased from www.hairbala.com.
Order Processing Time Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email or SMS notification once your order has been shipped.
Shipping Time & Delivery Standard delivery time is 3–7 business days, depending on your location.
Delivery times may vary due to factors like courier delays, holidays, or weather conditions.
In remote or rural areas, shipping may take a few extra days.
Shipping Charges Free shipping is available on selected orders or promotions (as mentioned on the website).
Standard shipping charges may apply depending on your location and order value.
All applicable charges will be shown at checkout before you complete your purchase.
Tracking Your Order Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our courier partner’s website.
Delayed or Lost Packages If your order has not been delivered within the expected timeframe, please contact our support team at support@hairbala.com. We will coordinate with our courier partners to locate your package as soon as possible.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect product, please report it to us within 7 days of delivery along with photos or videos of the item. We will arrange a replacement or refund according to our Return & Refund Policy.
Contact Us For any shipping-related queries or assistance, please contact:
❌ Order Cancellation Policy Last Updated: October 10, 2025
We understand that sometimes you may need to cancel an order. This Order Cancellation Policy explains when and how you can cancel your order with Hair Bala.
Order Cancellation by Customer You can cancel your order within 12 hours of placing it, provided it has not yet been shipped.
To cancel your order, please email us immediately at support@hairbala.com with your order number and reason for cancellation.
Once the order is shipped, it cannot be canceled. However, you may request a return after delivery under our Return & Refund Policy.
Cancellation by Hair Bala We reserve the right to cancel any order under certain conditions, such as:
Product out of stock or unavailable.
Payment issues or transaction failure.
Invalid shipping address or incomplete information.
Suspected fraudulent or unauthorized transaction.
If your order is canceled from our end, you will be notified immediately and a full refund will be processed to your original payment method.
Refund for Canceled Orders If your cancellation request is approved before shipping, your refund will be processed within 5–7 business days to the same payment method used at checkout.
Contact Us For any cancellation-related questions or assistance, please reach out to us:
